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- PLATINUM & PALLADIUM
Although TGB seems to have interesting products and prices, it seems to be a lottery: some have good experience, some have a bad one. My experience was quite bad if compared to Canadian competitors or even eBay. Some products I ordered were for pre-order, but no information is given about the delay to be expected. So my ordered arrived after one month, and hadn't I contacted customer care, the would never had informed me of delays. The package was delayed by the shipping company, I asked TGB to investigate, never got any answer, and I'm still waiting. And last but not least, I didn't what I ordered. As they don't answer my mails, I gave up. Two stars is the maximum I can give.
I bought fractional Canadian platinum maple leafs from them and they were not only understanding when the international money order I sent priority mail did not show up till many days past its delivery date. But they sent my platinum the next day. Now with the high international shipping rates and mailing them the money order it added over $40 to the overall price but it was still 40$ cheaper than what A***X was charging. When they can even get one to sell in the first place. Now if you get em real quick once they put them up for sale at glden egg coins you can get cheap fractional platinum maple leafs. But they rarely have them. But TGB gets a lot of crap over people not wanting to wait for backordered items. And I know waiting for a backordered item can be frustrating, and in my opinion bullion companies shouldn't be allowed to take money for backordered items. So I my opinion stay away from anything that has to be backordered on any site. Follow that rule and your TGB experience will go just fine. You want fractional platinum maple leafs they are the go to. The Canadian version of A***X, with an extra letter, sells fractional platinum leafs as well but they require a credit card. I personally would rather not send my credit card info across US borders even if it is Canada. Plus if they gotta copy off A***X by ripping of their name they just rub me wrong.
As good as always. I recommend this dealer to those who likes high quality service and customer support. Thank you!
I've placed a few orders with TGB. Staff are friendly, knowledgeable and quick to respond to emails. I've never visited their location as its by appointment only and I've opted to have my orders shipped. The only thing I wished is they have an estimated delivery time on their items as some are for pre-orders. I'd recommend TGB to others.
Good prices. However, I live outside the city and so I called to make sure they had the product I wanted. They said yes. I said 'are you sure', they said yes. Told them I was driving in over an hour so did not want to get there and be told they don't have it. The gentlemen on the phone then asked for my name and number, which I provided. He said he would hold it for me. When I got there, they did not have it, and then tried to sell me something else. This has happened once before. The first time I chalked up to human error. We all make mistakes. The second time, after being assured repeatedly that the product was there and they would hold it for me (and then trying to sell me something other than what I wanted) - well, draw your own conclusions...
Toronto Gold Bullion is the best PM dealer in Canada. Their price is excellent and their staffs are very helpful.
I have made several purchases from TGB. Initially the experience was fine. In the last year, they "pre-sell" more and more items. It appears that they have a wide selection but they do not, and getting the item they advertise is at times grueling. I have waited several months for some items, and you will never get an update or ETA. I've purchased silver from suppliers all over Canada. Most are fair and have reasonable customer service policies. TGB is by far the worst. As others have stated, they have the attitude that they are doing you a favour. Their prices are normally among the lowest, but be prepared to be frustrated. Its too bad because their location, prices and presumed selection would get most of my business.
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